Inbox

Support tickets, messages from your public contact forms, and any inbound messages that didn't match an existing ticket, all in one place.

How to manage your Inbox

Open Inbox from the sidebar. Filter tickets by status, reply to one (a message body is required), or update its status/priority/type. You can dismiss an unmatched inbound message that doesn't need a ticket. You can also create a new public contact/lead form here — it generates a shareable link you can put on your website or elsewhere.